Terms & Conditions / Refund Policy for WorldWideWebstein.com

1. Initial Consultation

We offer a complimentary initial consultation to understand your project requirements and provide a project proposal. No charges apply during this phase. Please book an initial appointment here.

2. Advance Payment (For custom projects)

Upon acceptance of our project proposal, a non-refundable advance payment of 25 to 50% is required to secure your project’s spot in our schedule. This payment covers project initiation and planning.

3. Full Payment (For Pre-Designed Websites)

For pre-designed websites available in our online store, full payment is required at the time of purchase. These websites are designed to allow for minor adjustments in color and text to meet your specific needs.

4. Payment Milestones

Payments for project milestones are outlined in the project proposal. These payments are due upon completion of specific project phases and are non-refundable once paid.

5. Website Delivery Timeframes

1. Pre-Designed Websites:

For pre-designed websites available in our online store, the delivery timeframe typically ranges from 14 to 21 days. The actual delivery time depends on how promptly you provide the necessary content, including images, text, videos, and any required login credentials. To expedite the process, we encourage clients to supply all required materials promptly.

2. Custom Web Design Projects:

For custom web design projects, the delivery timeframe will be discussed and agreed upon during the project planning phase. The timeline may vary based on the project’s complexity, scope, and client requirements. We will work closely with you to establish a realistic delivery schedule that aligns with your project’s unique needs.

3. Timely Content Submission:

Please note that the delivery timeframe for both pre-designed websites and custom projects is contingent upon the timely submission of all necessary content and materials by the client. Delays in providing content, such as images, text, videos, and logins, may impact the project’s delivery schedule.

6. Change Requests

For pre-designed websites, any change requests that go beyond the scope of minor adjustments in images, colour and text may incur additional charges. These changes will be discussed and agreed upon in writing before implementation.

By purchasing our pre-designed websites or engaging in custom web design projects, you agree to abide by the corresponding payment terms and refund policy. We reserve the right to modify this policy as needed, and any updates will be communicated to our clients.

This modification clarifies the payment structure for both custom projects and pre-designed websites, ensuring that clients understand the payment requirements for each type of service. As always, it’s important to communicate these terms clearly on your website and during the purchase process to avoid any misunderstandings with your clients.

7. Refunds for Unforeseen Circumstances

In rare cases where unforeseen circumstances make it impossible for us to complete the project, we will provide a pro-rated refund based on the work completed up to that point. Any third-party expenses incurred will be deducted from the refund.

8. Client Responsibilities

Timely provision of required content, materials, and feedback is essential for project progress. Delays in providing necessary inputs may affect project timelines but are not eligible for refunds.

9. Satisfaction Guarantee

We are committed to client satisfaction. If you are not satisfied with the final deliverables or if there are errors or issues that are our responsibility, we will work diligently to rectify them at no additional cost to you.

10. Cancellation

If you decide to cancel the project before its completion, any payments made up to that point are non-refundable. However, we will provide you with all work completed up to the cancellation date.

11. Communication

We value open and honest communication. If you have concerns or questions about your project, please reach out to us promptly so that we can address them together.

12. Dispute Resolution

In the unlikely event of a dispute, we are committed to finding an amicable resolution through negotiation and discussion.

General

By engaging our web design services, you agree to abide by this refund policy. We reserve the right to modify this policy as needed, and any updates will be communicated to our clients.

Please review and discuss this policy with us before commencing your web design project. If you have any questions or need further clarification, feel free to reach out to our team.