Westernex Portal (westernex.com.au)
Dedicated quote-request system for mining-sector clients — covering 1,600+ consumables and variants.

Project Brief

Westernex Pty Ltd needed a secure, mining-industry-focused web portal that lets approved customers assemble a request-for-quote without ever exposing list prices online. Key aims were:

• Support only mining customers behind a gated login or IP whitelist
• Offer 1,600+ products (cutting consumables, welding rods, safety gear) with multiple variants
• Enable “quote cart” workflows—users pick items and quantities, review their basket, then submit a single RFQ to Westernex sales
• Keep all pricing offline so every quote is customised and manually reviewed

Key Features & Deliverables

• Product Catalogue & Variants
  • 1,600+ SKUs organised by category (e.g. Core Bits, Saw Blades, Guides)
  • Variant selectors for size, material grade and packaging options
  • Live availability flags (in stock / lead time) without showing any price fields
• Quote Cart
  • “Add to quote” buttons on each product page and in search results
  • Persistent cart sidebar summarising quantities and part numbers
• RFQ Submission & Notifications
  • One-click “Submit Quote Request” sends consolidated enquiry to Westernex’s sales team
  • Automated acknowledgement email with PDF summary of requested items (no prices)
  • Dashboard for users to track status: “Received,” “In Review,” “Quoted,” “Closed”
• Mobile-Responsive Design
  • Optimised for field use on tablets and phones, ensuring geologists and site engineers can build quotes on the go

Special Integrations

1. Custom CRM Connector
   • Every RFQ creates a lead in Westernex’s CRM with line-item details and customer metadata
2. Availability Sync
   • Background job imports current stock and lead-time data from Westernex’s warehouse system every hour
3. PDF Summary Generator
   • Lightweight template that renders the RFQ basket into a branded PDF (item codes, descriptions, quantities

Outcomes & Achievements

• Streamlined lead capture: RFQ submissions rose by 70% within two months of launch.
• Reduced manual errors: CSV import and variant pickers cut mis-orders by 40%.
• Improved field usability: Mobile-responsive quote cart meant site-based engineers could assemble RFQs without returning to office.
• Enhanced customer trust: Keeping prices offline reinforced Westernex’s consultative, service-first approach in the mining industry.